Urine Damage & Treatment


Keeping your Carpets Odor Free

Pet & Baby Safe Urine Removal Treatment


Pet urine can cause permanent damage to your floors and fabrics. It can also create an unhealthy indoor environment. When urine is first deposited onto a floor or fabric, it has a pH of about 5 or 6, which is on the acid side of the pH Scale. It is easier to remove right then when it is fresh. Once it dries it turns “alkaline” or to a high pH between 10 to12 on the scale and becomes more difficult to remove. The warm acid state of the urine offers a perfect breeding ground for bacteria, which begin to flourish almost immediately. In this original acid state the urine begins to oxidize and react with the carpet to create a color change, which will become permanent if the urine is not removed immediately. 

Some of this color change can be attributed to the strong ammonia that forms as the urine passes through bacterial and chemical change. If left for days or weeks, depending on the fabric or floor type, it will change the dye structure, therefore causing permanent staining. Even if the soluble deposits are removed, the damage to the dye structure may already be done.

There are two sources of odors associated with urine. The first comes from bacteria that grow abundantly in dark warm places with a never-ending food source. A pet can feed the bacteria daily! This bacteria growth and breakdown of the urine creates amino acids. These complex organic compounds will often work deep into the fibers to a point of becoming part of the fiber. This can present a challenging situation. The waste materials and gases from the decomposing urine create an unpleasant odor. When dried urine is remoistened, it gives off an ammonia gas. If smelled once it is seldom forgotten.

The second source of odor is chemical odor that is present even when the bacteria have been killed. This explains the reason that more than sanitizing is necessary to neutralize odors from urine. Urine also presents additional odor problems when the relative humidity is high. The salts and crystals that are left behind as the urine dries are hydrophilic and draw water to them. Dried urine is often easy to smell in the humid months because the salts attract the moisture, the moisture evaporates putting out a greater proportion of odorous ammonia gas. You must get rid of the urine salts in and under the carpet to get rid of the odor. That’s why cleaning existing urine spots WILL NOT remove any associated odor. In fact, it could INCREASE the odor in the air space for a temporary period of time.

VLUU L200 / Samsung L200

Do-It-Yourself Pet Stain Removal


The best tool to have is a small one gallon wet vac or small spot removal machine. A small wet vac can be purchased for under $30.00. We recommend a small machine because the more convenient, the more likely you are to get it out for an accident. 

If you can get the urine up while it is fresh you will have a better chance of 100% removal. Simply suck the urine right out of the carpet. 

Then apply some of Thuro Clean Carpet & Upholstery’s (Spot Out) and let it sit a few minutes. Then pour a measuring cup of warm water on the spot and suck it out to rinse the carpet. Always dry the carpet as much as possible and never scrub or rub the carpet. This will distort the face fiber and break down the fiber protection and allow for easy staining.

If the urine spot is older than 24 hours, apply Thuro Clean Carpet & Upholstery’s Avenge, rinse the carpet with warm water and wet vac. Then you can mix 1 part white distilled vinegar with 2 parts water and apply it to the spot, rinse with warm water, and wet vac. Do not use the vinegar on fresh spots as the acid from the vinegar can not counter the acid from fresh urine. The vinegar works best after 24 hours when the urine has become alkaline.

The Best Cleaning Agents For Urine
Enzymes are the best cleaning agent for urine, vomit and feces. An enzyme is the only cleaning agent that actually eats up the bad bacteria. For the best results use an enzyme spotter after you have rinsed the carpet, especially if the spot is not a fresh one. We recommend Nature’s Miracle, which can be purchased at any local pet store. Always read the directions before use!

Products to Avoid
Try to stay away from products with high pH such as ammonia, Resolve and oxygen bleaches. These products will leave the carpet with a residue and in a high pH state, which will enable the carpet to attract dirt like a magnet. In some instances the use of the wrong product can cause the urine stain to be permanent. Please call Thuro Clean Carpet & Upholstery first if you are not sure about a product you may want to try.


How Professionals Remove Odor


Remember, in order to remove the odor, all of the alkaline salt deposits the urine leaves behind must be completely removed. This can be quite extensive and time consuming. In worse cases, all of the following steps will be done. When damage is not so bad a few steps are left out.

Step 1: Pre-Arrival   

The day before arrival, you will receive a call &/or text confirming your cleaning appointment. On the day of your appointment, you will receive a photo (by text) of your cleaning technician, along with his ETA (estimate arrival time).


Step 2: Pre-Walk-Thru Inspection

Our technician will assist you, walking thru the home to inspect damaged areas. He will note your concerns and give you an evaluation of expected results.


Step 3: Safety Precautions 

Walking from hard surface to carpeted areas may be slippery till carpet is completely dry. For your safety, we use all precautions through-out the process.  We put out wet-floor signs (preventing accidental slips) & wall-guards to ensure no damage occur to your walls and baseboards.


Step 4: Contamination Barrier 

The sub-floor is removed then bagged and kept in a designated area. This ensure no damage to unwanted areas.


Step 5: Pre-Enzyme Treatment 

The area is then saturated with a safeenzyme agent used to emulsify and break down the urine salts in the front and backing of the carpeting. Our enzyme pre-spray is designed to loosen & lift the urine for easy extraction. We use non-toxic, biodegradable cleaning agents, that are pet friendly & mother approved.


Step 6: Deep Pet Urine Extraction 

The carpet is then thoroughly rinsed and extracted using a powerful deep extraction system. 


Step 7: Odor Barrier

Then the sub-floor and baseboards are thoroughly sealing with an odor barrier to ensure any odors do not return when humidity is high. 


Step 8: Tack Installation 

Any contaminated tack strip is removed and new is installed. 


Step 9: Pad Installation 

The contaminated pad is then removed and replaced with new. 


Step 10: Baseboard Re - Installation

At the client’s request we can remove, treat and re-install any contaminated baseboards. 


Step 11 Speed Drying

At this point we will speed dry the top and backing of the carpeting before re-installation.  


Step 12: Sanitizing and Disinfecting 

Then enzyme based products are applied to the pad backing and the surface of the carpeting. This fights against any growth of future contaminants. 


Step 13: Carpet Re - Installation

The carpet will then be re – installed using a power stretcher to ensure proper manufacture installation. 


Step 14: Carpet Cleaning (HWE) 

The carpet is then thoroughly rinsed using a powerful deep extraction cleaning system, without over wetting the carpet.

 

Step 15: Fiber Protectant 

We then apply fiber protectant to your rug. Keep in mind, your carpet was originally made with carpet protector and after heavy traffic the protector wears off. This leaves your carpet open to permanent staining. Carpet protector will help avoid future permanent staining and costly service calls. 


Step 16: Post Grooming

Your carpet is groomed with a professional groomer so that the pile of your carpet is standing up-right when we leave. Post grooming helps the carpet pile dry faster and in the right position. We leave your carpets 80% to 90% dryer then the basic stream cleaners.


Step 17: Furniture Re - Installation

Then all moved furniture will be relocated back to its original location. 


Step 18: Dry Bonnet Cleaning

Dry cleaning your furniture does 3 things: 1) Removes residual moisture left behind from cleaning, 2) Helps speed dry fabrics, 3) Finally, aides in preventing spots from re-appearing after cleaning has been performed.


Step 19: Over Spray Removal

After your cleaning has been performed our technicians will wipe down baseboards and any other areas that may have come in contact during your service.


Step 20: Post - Cleaning Inspection

Our technician will now review the post job report while walking you through your home to point out cleaning results and ensure your completely thrilled with your experience. After walk-thru has been performed our office will call YOU to ensure our technician has met all your expectations. If they have not met your expectations, this will be the time to speak-up, and he will then re-clean any concerned area or answer any further questions you may have.

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